Information We Collect
When you register and use the 4dmoon platform, we collect several categories of information to ensure our services run securely and smoothly. This information is collected directly from you or automatically through your use of the platform.
Account Information
This includes your full name, date of birth, email address, mobile number, and the password you provide during registration. This information is used to verify your identity and grant access to your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we store information related to the payment method you use, such as your bank account number or e-wallet details. All financial information is stored in encrypted format and cannot be accessed without authorisation.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and access logs. This information helps us detect suspicious activity and improve platform performance, particularly for a better mobile experience.
Usage Data
In-platform activity records — including games played, session duration, betting history, and interactions with platform features — are collected for analysis and continuous improvement purposes.
How We Use Your Information
Your personal information is used to verify your identity at login, process withdrawals, and detect suspicious activity — ensuring only you can access and manage your 4dmoon account.
Payment details are used solely to process deposits and withdrawals in Malaysian Ringgit. We do not store your full credit card number or online banking password on our servers.
Usage data and device information help the 4dmoon technical team understand how users interact with the platform and drive continuous improvements, including optimisation for mobile screens.
Cookie Policy
4dmoon uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session management, and account security. These cookies cannot be disabled.
- Functional Cookies: Saves user preferences such as language, display settings, and session records for a more convenient experience on return visits.
- Analytics Cookies: We collect anonymous statistical data on how users navigate the platform to help us understand usage patterns and improve the overall experience.
You can manage or delete cookies through your browser settings, though this may affect certain platform features. Continued use of the 4dmoon platform is considered consent to the use of cookies.
Data Storage, Security & Sharing
How We Protect Your Data
All user data on the 4dmoon platform is stored on servers protected by industry-standard SSL encryption. Access to the user database is restricted to authorised personnel only and is subject to strict security procedures. Passwords are stored in a hashed format that cannot be decrypted.
We conduct regular security audits and update our technical infrastructure to ensure data protection is always maintained at the highest standard.
Third-Party Sharing
4dmoon does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share information in the following circumstances:
- Payment service providers that process your MYR transactions (limited to only the information required).
- Legal authorities or regulators when required under applicable Malaysian law.
- Technical service providers that support platform operations, subject to strict confidentiality agreements.
Your Rights as a User & How to Contact Us
You have the right to request a copy of the personal information we hold about you. This request can be submitted through 4dmoon customer support and will be processed within a reasonable timeframe.
If the information we hold about you is inaccurate or outdated, you have the right to request a correction. You can update basic details through your account settings or contact our support team for more complex amendments.
You may request the deletion of your account and personal data. Please note that certain records may need to be retained for a specified period to comply with legal requirements or financial audit obligations.
Policy Changes & How to Contact Us
4dmoon reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified via an on-platform notice or registered email when significant changes occur. The latest effective date will always be displayed at the top of this document.
If you have any questions about this Privacy Policy or wish to exercise your rights as a user, please contact the 4dmoon support team via email: [email protected]. We will endeavour to respond to all enquiries within a reasonable timeframe. For general questions about the platform, you may also refer to the FAQ section us.
Confident in 4dmoon's Privacy Protection?
Create an account today and enjoy an entertainment platform that puts your data security first. Have questions? Check out our FAQ or log in to manage your account privacy settings.